Q1 : What's the MOQ of led strip/modules?A1: 1piece for light modules; 1 strip for LED light strips
Q2 : Can I check a sample first?
A2: Yes, we offer free samples. Shipping is free within China; for overseas addresses, the customer is responsible for the freight cost.
Q3 : What are the payment terms?
A3: We can accept T/T, Western Union, PayPal, MoneyGram, L/C etc., and other methods can be negotiated
Q4 : How to deliver the cargo?
A4: We suggest our clients to ship the cargo by sea if it's not urgent. However, by air or express is available, FedEx, EMS,UPS,TNT and DHL are all our long-term cooperate shipping company, we can get the favorable price from them.
Q5 : What's your shipping method?
A5: Generally, we provide express shipping service like DHL/FedEx/UPS/TNT, sea transportation. and air transport .
Q6: What's the delivery time?
A6: We have large stock of lights available, and with multiple production lines, we can produce and ship within 1–5 days. The exact lead time depends on order quantity, customization requirements and other factors.
Q7: How long is the warranty for the modules/strips?
A7: The warranty period for LED modules and LED strips is generally 2 to 5 years.
They feature extremely low light decay and remain bright even after 3 years of use.
Q8: How do you handle after-sales service?
A8: If there is any problem with the products, please contact us promptly and send us photos and videos.
If it is a quality issue of the products themselves, we will compensate you with the same quantity of goods in your next shipment.